UX templates Crafted for CWS Business Services
This initiative showcases a set of visual templates designed to support essential UX activities in the discovery phase of a software implementation project. They cover user interviews, user personas, empathy maps, user journey maps, user flow diagrams, and the distinction between guessing vs. thinking. Additionally, a visual template highlights when to use different UX design approaches, such as Waterfall vs. Agile. Each template includes a "Why Do We Do This?" section, offering valuable insights into the purpose and benefits of each activity, helping to guide and inform the UX process while enhancing collaboration with stakeholders.








